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Fireflies.ai
AI meeting notetaker supporting Zoom, Teams, Meet and 40+ platforms with conversation intelligence.
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About Fireflies.ai
Fireflies.ai is the most widely adopted AI meeting assistant, used by over 300,000 companies across Zoom, Google Meet, Microsoft Teams, Webex and 40 additional platforms. Its bot Fred joins any meeting link to record and produce speaker-labelled transcripts in real time. The Smart Summary post-meeting package includes key topic bullets, action items, questions asked, sentiment scores per speaker and meeting highlights. AskFred enables natural-language queries across the complete transcript history of every meeting. Talk Time analytics show which speakers dominated each call — highly actionable coaching data for sales managers reviewing representative performance. The Conversation Intelligence dashboard tracks objection frequency, competitor mentions and CRM pipeline health across all sales calls at team level. Integrates with 40+ tools including Salesforce, HubSpot, Slack, Zapier, Asana and Notion. The free plan supports unlimited seats making it viable for small teams, while the Business tier delivers the full conversation intelligence suite at $19 per seat.
Key Features
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Multi-Platform : Zoom, Teams, Meet, Webex and 40+ additional tools
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Smart Summary : Topics, action items, sentiment and questions
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AskFred : Natural-language query across complete meeting history
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Talk Time : Speaker analytics dashboard for coaching
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Conversation Intelligence : Objection and competitor tracking at scale
Pros
- ✓Works across Zoom, Teams, Meet, Webex and 40+ additional platforms
- ✓Talk Time analytics provide actionable sales coaching data
- ✓Conversation Intelligence tracks objections, competitors and topics
- ✓40+ integrations including Salesforce, HubSpot and Slack
- ✓Free plan supports unlimited team seats
Cons
- ✗Free plan limits transcript storage to 800 minutes only
- ✗Sentiment analysis accuracy varies with strong regional accents
- ✗Bot joining is occasionally blocked by some enterprise meeting policies
Who is using Fireflies.ai?
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Sales teams, customer success managers, enterprise remote teams, HR departments and operations managers.
Use Cases
- →Sales call coaching and individual performance review
- →Customer success meeting documentation and tracking
- →Enterprise-wide meeting intelligence and trend analysis
- →CRM pipeline health monitoring from call data
- →Competitor mention tracking across all sales conversations
Pricing
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Free : 800 minutes storage, unlimited seats, 3 integrations
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Pro : $10/month/seat — unlimited storage, all integrations
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Business : $19/month/seat — conversation intelligence, SSO, admin
Pricing details may not be up to date. For the most accurate and current pricing, refer to the official website.
What Makes Fireflies.ai Unique?
Fireflies is the only meeting AI with dedicated conversation intelligence designed for sales coaching — Talk Time and objection tracking transform recordings into actionable sales performance data.
How We Rated It
Evaluated on transcription accuracy across 6 platforms, conversation intelligence quality, integration depth with Salesforce and HubSpot and Talk Time coaching utility.
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Accuracy and Reliability 4.4/5
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Ease of Use 4.6/5
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Functionality and Features 4.5/5
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Performance and Speed 4.5/5
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Customer Support 4.3/5
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Value for Money 4.5/5
AI summary
Fireflies.ai is the most versatile AI meeting assistant — 40+ platform support, Talk Time analytics and conversation intelligence for sales team coaching.